MedReceptionist answers every call to your optometry practice — during exams, at close, and overnight — books eye exams and contact-lens fittings, and handles the questions your staff would otherwise pause to answer. The new patient never goes to voicemail.
On a full exam day, your front desk is checking in patients, processing vision plans, pulling frames, and fielding walk-in questions — all while the phone rings. A new patient who hits voicemail rarely calls back. MedReceptionist makes sure the phone is answered with the same care as the patient standing at the desk, every single time.
Annual eye exam decisions happen outside office hours — after work, after dinner, after a search. MedReceptionist answers, confirms insurance, and drops the appointment into your calendar overnight so your team opens to a full schedule instead of a list of missed calls.
The most common reason a patient calls before booking is to confirm you take their plan. Configured with the vision plans and carriers your practice accepts, MedReceptionist answers accurately — turning a three-minute question into a confirmed appointment, without pulling anyone off the lane.
Contact lens orders and optical inquiries generate high call volume with routine answers. MedReceptionist handles order-status calls, confirms fitting appointment types for new lens wearers, and routes complex prescription questions to your optician — without tying up your front desk on every call.
When a caller describes sudden flashes, new floaters, or an eye injury, MedReceptionist recognizes the urgency and routes the call directly to your on-call number or an available slot marked urgent — immediately, clearly, and within your practice's defined protocol. No waiting, no guesswork.
Your exam types, vision plans accepted, contact lens protocols, hours, and tone. The AI is configured to sound like your front desk — not a generic phone tree.
Forward your number, or route after-hours and overflow only. Bookings sync into the scheduling system you already use — no new software to learn.
From day one, no caller goes to voicemail. New patients book on the spot. Your front desk can focus on the exam lane without the phone pulling them away.
Every unanswered call at an eye care practice is a new patient who didn't wait — they called the office down the street. MedReceptionist makes sure your practice picks up every time.
See current plans and what's included for your practice size.
See pricing →The AI Receptionist answers your practice phone line 24/7. It greets callers the way a trained front-desk staff member would, collects their needs, answers common questions about your services, vision plans, and hours, and books or reschedules appointments directly in your scheduling system — no hold music, no voicemail for new patients.
Yes. It integrates with your scheduling system and books comprehensive eye exams, contact lens fittings, prescription follow-ups, and other appointment types you define. It captures the patient's name, date of birth, contact information, and insurance details before confirming the slot.
Yes. The AI Receptionist is built for healthcare. Patient data collected during calls is handled through encrypted, secure infrastructure and AI Scan Solutions signs a Business Associate Agreement (BAA) with eligible practices before go-live.
Yes. Appointments are written directly into your existing scheduling system — no double-entry, no message slips. Contact us to confirm compatibility with your specific platform before you start.
It answers — same as any other call. It responds to common questions, books the appointment on the spot depending on your preferences, and logs the call with a time-stamp. No new patient goes to a generic voicemail box overnight or on weekends.
Hear how MedReceptionist sounds on your practice's line — and see how many after-hours exams you've been missing.