MedReceptionist picks up every call to your orthopedic practice — 24/7 — routes acute injuries vs post-op follow-ups, books imaging, handles workers-comp intake, and never leaves a hurt patient on hold.
Acute fractures, post-op check-ins, imaging orders, workers-comp intake, sports-injury leads, and PT referrals all hit the phone simultaneously while staff are managing in-office patients. MedReceptionist handles every inbound call — day or night — so your team stays focused and no injured caller ever hits voicemail.
The AI asks targeted triage questions to separate same-day acute calls — fractures, dislocations, ligament tears — from post-surgical check-ins and routine visits. Each caller reaches the right appointment type and urgency level without pulling your front desk off the floor.
Imaging requests are logged with body part, referring provider, and urgency level, then routed to the correct slot or queue. Your radiology and imaging coordinators receive a complete, actionable request — not a voicemail with three missing details they have to call back to collect.
Workers-comp and auto-injury callers are identified early. The AI collects employer name, claim number, date of injury, and insurance carrier before the call ends. No incomplete intake packets sitting on your desk, no staff time spent chasing down information that should have been captured on the first call.
Saturday afternoon ACL tears and Sunday-night ER discharges call when your front desk is closed. MedReceptionist answers immediately, books the earliest slot, captures full contact and injury details, and flags urgency — so your practice opens Monday with a warm list, not a voicemail backlog.
Your appointment types, urgency rules, workers-comp workflow, imaging queues, hours, and on-call routing. The AI is configured to sound like your front desk — not a phone tree.
Forward your main line, route after-hours only, or handle overflow. Bookings sync directly into the scheduling system your team already uses.
From day one, no injured patient hits voicemail. Your team opens every morning to a complete calendar — and no message slips from the night before.
Every unanswered injury call in orthopedics is a patient who called your competitor next. The AI Receptionist makes sure that call is always answered — triaged, booked, and flagged before your team arrives in the morning.
It answers inbound calls on your practice's line 24/7. It greets callers, asks triage-style questions to distinguish acute injuries from post-op follow-ups and routine visits, routes each to the right appointment type, books directly into your scheduling system, and sends a confirmation — with no front-desk involvement needed for routine calls.
Yes. The AI identifies workers-comp and auto-injury callers early, collects required intake details — employer, claim number, date of injury, insurance carrier — and routes them to the correct appointment type. No incomplete intake packets and no missed callers because the office was busy or closed.
Yes. Call data and patient information are handled through encrypted, HIPAA-compliant infrastructure. We sign a Business Associate Agreement (BAA) with your practice before go-live.
Yes. The AI captures imaging requests — MRI, X-ray, CT — with body part, referring provider, and urgency level, then routes callers to the correct imaging slot or queue. Your imaging staff receive a complete, actionable request instead of a voicemail with missing details.
After-hours calls are answered and handled the same way as daytime calls. The AI books the next available appointment, captures sports-injury and surgical-consult leads with full contact and injury details, handles workers-comp intake, and flags urgent concerns — so your practice opens each morning with zero missed injury calls from the night before.
See how MedReceptionist handles your call types — injury triage, imaging, workers-comp — and how many after-hours patients you've been missing.